doubleTwist is not importing information from iTunes correctly.
Our desktop sync application imports information from iTunes using the iTunes XML file. As long as the iTunes XML file is up to date, the correct information should be imported. But sometimes our sync application isn't able to import correctly from iTunes.
Figure 1. There are many playlists in iTunes.
Figure 2. But doubleTwist Sync isn't importing these playlists!
There are two common issues that may be causing this problem:
- iTunes isn't updating or creating the XML file correctly. Starting with iTunes 12.2, Apple has made a strange decision to break 3rd party application compatibility by not updating or creating the XML file by default. There is now a new setting in iTunes Preferences, in the Advanced section, called "Share iTunes Library XML with other applications". Make sure that this is enabled. If it is enabled, try toggling it from on to off and then back to on to force the XML file to be created/updated.
Figure 3. Toggle this setting to ensure that the XML file is updated.
Figure 4. This is the XML file in the iTunes folder. Make sure that the "Modified Date" reflects the current time.
Figure 5. Relaunch the doubleTwist application and the iTunes playlists will now be imported. - If your iTunes library is located in a non-standard location, there may be a duplicate copy of the XML file in the default location that is being used instead of the XML file in the non-standard location.
Figure 6. On this PC, there are three copies of the XML file. doubleTwist Sync will import from the XML file from the default location (C:\Users\dt\Music\iTunes\) even if the current iTunes library is located on the Z:\ drive.
To resolve this problem, rename or delete all copies of iTunes XML file except for the copy found in the current iTunes library location.
*** WARNING *** Do not rename or delete the "iTunes Music Library.itl" or "iTunes Library.itl" file as this will affect your iTunes Library. *** WARNING ***
Figure 7. Relaunch the doubleTwist application and the iTunes playlists will now be imported.